Hello Ahmed — welcome to FixUp.
Describe your maintenance problem in your own words and I'll open a ticket.
FixUp · now
INC-000014
In Progress
The lift in our tower has been stuck since this morning
Ahmed Al Mansoori · 17:10 · 28 Jul
Added to your open ticket INC-000014 (In Progress). Send NEW if this is a separate problem.
TenantCare · 17:10 · 28 Jul
INC-000031
Pending Acceptance
passenger trapped in the elevator on floor 12
Ahmed Al Mansoori · 17:10 · 28 Jul
Logged as INC-000031 — Passenger Entrapment, Emergency priority. We'll assign a technician and keep you posted here.
TenantCare · 17:10 · 28 Jul
INC-000032
Pending Acceptance
Kitchen sink leakage
Water is leaking from the pipe under the kitchen sink and pooling on the floor
Ahmed Al Mansoori · 18:37 · 28 Jul
Logged as INC-000032 — Leaking Faucet, High priority. We'll assign a technician and keep you posted here.
TenantCare · 18:37 · 28 Jul
Prefer to just type? Send a plain message instead
We work out the category and priority from what you write. STATUS lists your open tickets, NEW forces a separate ticket — the same commands as WhatsApp.